Job Role: Support Engineer

Eligibility: Graduate

Experience: 1 Year

Job Location: Bangalore

Company Profile:

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, Samsara, and Uber, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

Responsibilities:

• Become a Mixpanel product expert – you will help users understand our reports and features, help them use our APIs and SDKs, share best practices and resolve account issues
• Respond to customer inquiries via Zendesk email, chat, slack and phone calls
• Investigate and document bugs and feature requests to share with our Product and Engineering teams
• Provide feedback regarding internal support processes, product functionality and customer education resources to improve the customer experience
• Shape the product by regularly working closely with PM’s, engineers, and designers to incorporate customer learnings into change

Skills:

• Experience providing customer facing SAAS support (in customer support, professional services, technical account management or similar)
• Ability to communicate technical concepts effectively in a clear, friendly writing style
• Excellent problem solving and analytical skills
• Programming experience, understanding of web & mobile technologies and interacting with APIs
• Experience with debugging and collaborating with engineering to resolve complex technical issues, especially with JavaScript, Python, or mobile technologies
• Ability to be resourceful and resilient when faced with ambiguity and new challenges
• Dedication to developing expertise in a complex and constantly evolving product
• Interest and aptitude to develop technical skills and learn new technologies

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