Job Role: Software Support Engineer

Eligibility: Graduate

Experience: 0-2 Years

Job Location: Bangalore

Company Profile:

We created Isoftcells to give our customers everything that is digital – ready-to-run apps and customized app development, CRM and social media management tools, information technology consultancy, productivity improvement tools…anything digital, to say in a nutshell.Customers are our #1 priority and we will go to any length to see the smile of satisfaction on their face.

Job Description:

• Strong understanding of the software product(s) you’ll be supporting.
• Familiarity with relevant programming languages, frameworks, and databases.
• Ability to troubleshoot software issues efficiently.
• Acknowledge customers concerns, empathise and analyse the information they ve provided, and ask questions that refine your initial analysis.
• Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration are necessary.
• Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.
• 0-2 years of customer-facing experience.
• Ability to explain technical details to both technical and non-technical audiences.
• Basic knowledge of programming and scripting languages, such as php, Java, Angular, JavaScript.
• Basic knowledge of Windows and Linux OS.
• Basic knowledge of cloud-based software applications, (including installation, administration, and troubleshooting).
• Able to show patience, empathy, and compassion.
• Passion for problem-solving, continuous learning, and staying up to date on new technology and trends.
• Ability to work an on-call rotation.

Responsibilities & Skills:

• Windows and Linux OS experience.
• Cloud-based software application experience, including installation, administration, and troubleshooting.
• Ability to analyze error logs for Java programs, Windows OS, Linux OS.
• Ability to read, write, and interpret multiple programming and scripting languages, such as php, Java, Angular, JavaScript.
• Advanced knowledge of performance-tuning techniques and tools.
• Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP).
• Understanding of database administration.
• Understanding of network fundamentals, including network trace analysis.
• API design and development experience.
• Thorough understanding of how data is transmitted securely across the network.
• IT Consultant or Software Developer experience.

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