Job Title: Cloud Platform Engineer

Qualification: BE/B. Tech

Experience: 2 Years

Location: Bangalore

Company Profile :

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and machine learning to deliver our platform as a cloud service. More than 540 insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

Responsibilities:

• Collaborate with engineering teams to provide feedback and contribute code where needed, enhancing product functionality and resilience.
• Participate in on-call rotations to ensure 24×7 availability of services.
• Design and develop tools to support 24×7 follow-the-sun operations for critical production systems.
• Automate deployment tasks for core products and infrastructure, maintaining a robust automation framework.
• Monitor and optimize the performance of applications on the Guidewire Cloud Platform, ensuring reliability and efficiency.
• Develop and maintain observability tools, metrics, and dashboards, including self-healing mechanisms for increased reliability.
• Foster a culture of reliability by promoting blameless postmortems, SLO tracking, and continuous learning from incidents.
• Proactively identify and address infrastructure issues to minimize business impact.
• Develop system documentation and training materials to empower and educate team members.

Skills:

• Skilled in programming with Python or Go for building internal tools, CLIs, and APIs; familiarity with Java and Spring Boot is a plus.
• Exceptional troubleshooting skills, with a proactive, critical approach to solving complex issues.
• Proficient in containerization technologies, with hands-on expertise in Docker, Helm, Kubernetes (EKS), CNI, and Ingress networking.
• Strong knowledge of Kubernetes concepts (pods, deployments, services, statefulsets, ingress etc.) and the Operator pattern.
• Experienced with Terraform, including developing and testing complex modules.
• Advanced experience with AWS, including custom tool development using AWS SDK.
• Solid understanding of Single Sign-On (SSO), SAML, and OAuth protocols; experience with Okta is a bonus.
• Skilled in using observability tools such as Prometheus, OpenTelemetry, or Datadog for proactive monitoring.
• Production-At-Scale support background in a heavily microservice-based world.
• Familiar with agile methodologies, including Scrum and Kanban, to enhance software development processes.

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