Job Role :Technical Support Process
Eligibility :Any Graduate
Experience :0 – 2 Years
Salary :Rs: 1,75,000 – 2,25,000 P.A.
Walk-In Date :20th Nov to 24th Nov 2017
Walk-In Time :11:00 AM – 04:00 PM
Job Location :Pune
- Respond to customer queries via inbound calls.
- Update users about request status and close request when users are satisfied with solutions.
- Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.
- Knowledge of LAN, VAN and MAN.
- Good communication skills.
- 24*5 Shift.
- 5 Days working.
- Pick up and drop facility.
- Global standard work environment.
- Performance linked incentives.
Documents to Carry:
- SSC, HSC, Graduation mark sheets, Aadhar card, copy of Resume and photo ID proof.
Mphasis, EON Kharadi Infrastructure Pvt Ltd,
SEZ Plot # 1, Wing 2, Ground Floor,
Cluster C, Kharadi, Pune – 411014.