Website InTarvo Technologies
Job Role: Quality Analyst (QA)
Eligibility: Any Graduate
Experience: 0 – 1 Year
Salary: Rs: 50,000 – 2,00,000 P.A.
Walk-In Date: 30th Nov and 01th Dec 2017
Walk-In Time: 11:00 AM
Job Location: Noida
- Performing call quality audit of customer service representatives.
- Identifying fatal errors and non fatal errors impacting the process and take corrective/preventive action.
- Analyzing the data and preparing quality reports and dashboards as required.
- Escalating issues that hamper process promptly.
- Training Need Identification based on quality scores.
- Strong communication skills – effective verbal and written communication skills in English.
- Strong customer service focus, with a drive to ensure that we exceed the expectations of our clients.
- Ability to exercise judgement within procedures and practices to determine appropriate action.
- Sense of urgency and ability to manage and prioritize multiple work requirements to meet deadlines.
- Commitment to delivering quality results and overcoming obstacles and challenges in a time-sensitive environment.
inTarvo Technologies pvt ltd,
Regency Building, C-69,