Job Role :Technical Support Associate
Eligibility :Any Graduate
Experience :0 – 2 Years
Walk-In Date :14th Nov to 18th Nov 2017
Walk-In Time :12:00 PM – 04:00 PM
Job Location :Hyderabad
- Involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across NA, EMEA & AP.
- Handling inbound calls / emails / chats resolving technical issues for end users.
- Proficient in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
- Proficient in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
- Ability to identify basic hardware parts and awareness of basic hardware concepts.
- User level familiarity with at least one e-mail client – Outlook, Notes etc.
- Shifts will be 24×7 in nature and can vary depending on geographies supported.
IBM India Pvt. Ltd,
3B, Mindspace, Hi-Tech City,